Frequently asked questions
If you can’t find what you’re looking for, email our support team at office@salestrekker.com and someone will get back to you.
What are the key features of Basetrekker?
Basetrekker is used for accurate lender servicing and policy search, lead capture and management and workflow automation.
Can I use Basetrekker with my own CRM?
Yes, Basetrekker is complimentary to your aggregator provider CRM.
Which CRMs does Basetrekker integrate with?
Basetrekker has an open API and can integrate with any CRM that provides API access.
Is Basetrekker a CRM?
No, Basetrekker is a collection of useful tools from Salestrekker CRM.
Is Basetrekker essentially a rebranded Salestrekker?
Basetrekker is has many Salestrekker components. However, Salestrekker is a complete broker/aggregator loan origination/CRM.
Is data stored in Basetrekker secure?
We ensure all customer data is encrypted, stored in Australia and protected by a number of methods.
Does Basetrekker have a security certification?
Basetrekker has a current SOC2 Type 2 and ISO27001 certifications.
Where is Basetrekker based?
We are based in Bondi Junction, Australia and developed in Australia and Serbia.
Does Basetrekker have an open API?
In addition to a number of direct integration, Basetrekker has a RESTful API that can be used for custom integrations.
Can I use Basetrekker instead of my aggregator’s CRM?
No, Basetrekker is designed to supplement your aggregator platform and cannot be used to fully originate loans.
Does Basetrekker integrate with lenders?
No, While Basetrekker contains lender servicing, policy and product data it does not provide integration to lenders.
Can Basetrekker be white-labeled?
Yes, users can utilise own colours and logo in their own instance of Basetrekker.
Can Basetrekker be used on a mobile device?
Basetrekker is built to be used on any device.
Does Basetrekker have a client facing solutions?
Yes, Basetrekker has a customisable Client Portal and a website plugin solution with calculators, comparison tools and webforms.
How much does Basetrekker cost?
Monthly subscription pricing is displayed on our site. Users pay via a credit card subscription.
How do I sign up with Basetrekker?
Contact us using the form on this site and we will respond the same day.
Is there free trial period for Basetrekker?
Yes, there is a two week free trial period.
How do I cancel my Basetrekker subscription?
Users can cancel Basetrekker at any time in the billing section of Settings.
How is Basetrekker billed?
Basetrekker is billed per user per month for the plan that user selects.
Does Baserekker offer training?
Yes, Basetrekker can do one on one or group training. In addition, we offer extensive knowledge base and video explainers.
What support does Basetrekker offer?
In addition to the extensive knowledge base and video library, Basetrekker offers live chat support with near instant responses.
What times does Basetrekker support work?
Currently, our work times are 6AM to 10PM weekdays and 8AM to 3PM Saturdays (AEST).